FAQ’s
Below are answers to some of the most common questions about our brand, ordering, shipping, sizing, and our products. If you need additional help, please feel free to contact us and we’ll be happy to assist.
What is Rally & Love?
Rally & Love is a women-founded, tennis-inspired lifestyle brand creating jewelry, apparel, and accessories for juniors and adults who love the game—on and off the court. Our designs celebrate the elegance, tradition, and joy of tennis, with pieces meant to be worn every day.
How did Rally & Love begin?
Our story began in 2023 at the kitchen table, where sisters Annabelle and Chloe started making bracelets to share with friends and family. What began as a creative hobby grew into tennis-inspired designs for our local club and eventually evolved into Rally & Love—built on family, creativity, and a shared love of tennis.
Who are your products designed for?
Our products are designed for:
- Junior tennis players
- Adult players and enthusiasts
- Tennis families, fans, and supporters
Whether you’re heading to the court, watching a match, or running everyday errands, our pieces are made to transition effortlessly with you.
What types of products do you offer?
We offer a curated collection of:
- Tennis-inspired jewelry
- Apparel
- Accessories
Each piece is designed to feel classic yet playful—timeless enough for everyday wear and fun enough to reflect the spirit of the game.
Are your products suitable forjuniors?
Yes. Many of our designs are created with juniors in mind, with comfort, durability, and wearability as key considerations. Product descriptions will always note sizing or age recommendations where applicable.
Where are your products made?
We work with trusted partners and manufacturers to produce high-quality products that meet our standards for craftsmanship and design. As a growing brand, we continually evaluate our partners to ensure quality, consistency, and thoughtful production.
Do you offer custom or personalized items?
Select products may offer customization or personalization. Availability will be clearly noted on individual product pages.
Are your products limited edition?
Some collections or designs may be released in limited quantities. We
believe in small, thoughtful drops rather than mass production—so if you love something, we recommend grabbing it while it’s available.
Do you ship nationwide?
Yes, we ship within the United States. Shipping details, rates, and estimated delivery times will be provided at checkout.
Can I return or exchange an item?
We want you to love your purchase. Return and exchange policies—including eligibility and timelines—are outlined on our Return & Refund policy. If you have questions, please reach out to us directly.
How can I stay updated on new launches?
You can sign up for our email list to receive updates on new collections, special releases, and brand news. You can also follow us on social media for behind-the-scenes moments and announcements.
How can I contact you?
We’d love to hear from you. Please visit our Contact page or email us directly, and we’ll get back to you as soon as possible.
Orders & Production
When will my order ship?
Because our products are made using print-on-demand production, each item is created after you place your order.
Production typically takes 1–3 business days before your order ships.
For more details, please review our Shipping Policy.
Can I cancel or change my order?
Orders may be canceled within 2 hours of being placed if they have not yet entered production.
Because production begins quickly, changes or cancellations may not be possible after this window.
For full details, please review our Order Cancellation Policy.
Why are your products made to order?
Our products are created using print-on-demand production, which means items are produced after an order is placed. This helps reduce waste and allows us to offer unique, original tennis-inspired designs.
Shipping
What are your shipping options?
We currently offer two shipping options within the United
States:
Economy Shipping
$5.99 – Estimated delivery: 4–8 business days
Standard Shipping
$6.99 – Estimated delivery: 2–5 business days
These timeframes begin after production is completed.
For full details, please see our Shipping Policy.
Do you offer free shipping?
From time to time, we may offer promotional free shipping during special events or limited-time promotions.
Please refer to our Shipping Policy for current details.
Why did my items arrive in separate packages?
Because we partner with multiple print providers, items in the same order may sometimes:
- Ship from different locations
- Arrive in separate packages
- Be delivered on different days
Each shipment will include its own tracking information.
More details can be found in our Shipping Policy.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number.
You can use this link to check the status of your delivery at any time.
For more information, please visit our Order Tracking page.
Returns & Refunds
Do you accept returns or exchanges?
Because all products are custom-made to order, we do not accept returns or exchanges for:
- Incorrect size ordered
- Change of mind
- Color selection
- Buyer’s remorse
Please review sizing information carefully before placing your order.
For full details, please see our Return &
Refund Policy.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, we will make it right.
Please contact us within 10 days of delivery with:
- Your order number
- Clear photos showing the issue
If the issue is confirmed, we will offer a replacement or full refund.
For additional information, please review our Return & Refund Policy.
Sizing
How do I choose the correct size?
We recommend comparing the measurements listed on the product page with a similar item you already own.
Because items are produced individually, slight size variations of ±1 inch may occur.
You can find full sizing information on our Size Guide page.
What if I’m between sizes?
If you prefer a more relaxed fit, we recommend choosing the larger size.
If you prefer a more fitted look, you may prefer the smaller size.
More sizing tips are available in our Size Guide page.
Product Details
Will the product look exactly like the photo?
Product images shown on our website are digital mockups designed to represent the final item as accurately as possible.
Because products are printed individually, slight variations may occur in:
- Color appearance due to monitor settings
- Print placement
- Size tolerance (approximately ±1 inch)
These are normal characteristics of the print-on-demand process.
For full details, please see our Product Disclaimer.
Privacy & Security
How is my personal information used?
We collect and use customer information to process orders, fulfill shipments, communicate with customers, and improve our website experience.
Some information may be shared with trusted partners such as shipping carriers and our print-on-demand fulfillment provider for order
processing.
For complete information, please review our Privacy Policy.
Intellectual Property
Are your designs original?
Yes. All designs featured on our products are original tennis-inspired designs created for our brand and are protected by intellectual property laws.
Our designs may not be copied, reproduced, or used for commercial purposes without permission.
For more details, please review our Intellectual Property Policy.
Contact
How can I contact you?
If you have questions about an order, shipping, sizing, or a product, we’re happy to help.
Please contact us through our Contact page and include:
- Your order number
- The email used at checkout
- A brief description of your question
Typical response time: 2–3 business days (Monday–Friday).